Climber Mountain
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Privacy Policy

Last updated: May 2026 | ICO Registration Number: ZC147338

1. Introduction

Climber Mountain Ltd (‘we’, ‘us’, ‘our’) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Climber Mountain platform.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZC147338 and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller: Climber Mountain Ltd

Registered Address: 167-169 Great Portland Street, London, W1W 5PF

Company Number: 17175239

Contact: admin@climbermountain.com

3. What Data We Collect

3.1 Data You Provide

  • Name and email address (registration)
  • Job role, career ambitions, and confidence level (onboarding)
  • Payment information (processed securely via Stripe — we do not store card details)
  • Interview practice responses and training session data
  • Profile information including career goals and training programme preferences

3.2 Data We Collect Automatically

  • Device type and browser information
  • Usage data including pages visited and features used
  • Session data and login timestamps
  • Voice and speech data when using AI interview practice features

4. How We Use Your Data

We use your personal data to:

  • Create and manage your account
  • Deliver personalised AI interview training and coaching
  • Process payments and manage your subscription
  • Send you notifications about training plans, scheduled interviews, and new opportunities
  • Improve our Platform and develop new features
  • Comply with our legal obligations

5. Legal Basis for Processing

  • Contract: Processing necessary to deliver the services you have subscribed to.
  • Legitimate Interests: Improving our Platform and communicating relevant updates.
  • Consent: Marketing communications and optional data sharing (you can withdraw at any time).
  • Legal Obligation: Compliance with applicable laws and regulations.

6. Third-Party Services

We use trusted third-party providers to deliver our services:

  • Stripe: Payment processing (subject to Stripe’s Privacy Policy)
  • ElevenLabs: AI voice generation for the Mountain Goat AI coach
  • Anthropic (Claude): AI conversational technology
  • Supabase: Secure data storage and authentication
  • Vercel: Platform hosting and delivery

These providers are carefully selected and process your data only as necessary to deliver our services. We have data processing agreements in place with all third-party providers.

7. Data Retention

We retain your personal data for as long as your account is active or as required by law. If you delete your account, we will remove your personal data within 30 days, except where retention is required for legal or financial compliance purposes.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (‘right to be forgotten’)
  • Restrict or object to certain processing
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at admin@climbermountain.com. We will respond within 30 days.

9. Cookies

Climber Mountain uses cookies to maintain your session, remember your preferences, and analyse Platform usage. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

10. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it, including encrypted data storage, secure HTTPS connections, and access controls limited to authorised personnel only.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us at admin@climbermountain.com.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email. The latest version will always be available on our Platform.

13. Contact

For any privacy-related queries: